World Class Organisations And Value Chain

Estonia’s success is best proven by its established track record of significant investments, not only from new entrants but subsequent expansion by existing participants. 

Today there are 34 Shared Service centres in Estonia, the majority of which are located in Tallinn. Around 30% of participants are BPO firms such as Arvato Bertelsmann and the remainder Captives of multi-laterals such as the EU and NATO and multi-nationals such as Stora Enso, AGA Linde and Munich Re.

Europe accounts for 80% of investments by number with the remainder originating from multi-laterals, N. America and Japan.

From a functional perspective Finance and IT centres dominate due to Estonia’s niche expertise in these fields, however there are also numerous multi-functional and customer service operations. In recent years Estonia has also had success in attracting regional centres and high order services such as R&D.

The cluster benefits from a full value chain offering market entry support, active aftercare and regular events. In addition to the centres themselves, active stakeholders include professional advisors, HR and real estate providers, educational institutions, the government and FinanceEstonia.